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Terms and Conditions

General Dispositions

The management maintenance of the website www.bio4natural.pt, from now on nominated by “Website” is of the responsability of Simple Rule, Lda., with headquarters in Rua Prof. Ricardo Jorge, 7 A e B, R/C, Miraflores, 1495-153 Algés, Portugal, and NIPC no. 509 598 838.

The following conditions of use are agreed in between Simple Rule, Lda. and any other person, e qualquer pessoa of age that accesses the Website and/or makes a purchase, from now on nominated by “User”.

The www.aknout.pt domain is registered on behalf of Simple Rule, Lda. Every purchase made on the Website are exclusively regulated by the present Conditions of Use.

By using the Website you agreed to these Conditions of Use. Please read them carefully.

Simple Rule, Lda. reserves the right to alter without notice the present Conditions of Use and Sale. Therefore, the applicable conditions are those in effect in the Website by the date of order.

 

Conditions of Use

This text defines the procedure of the Website and explains it conditions of sale. The Website is an e-commerce site dedicated to the national and international sale to individuals (the “Conditions of Use”).

If you have any questions about the sale of product through the Website, you can contact us by email (geral@bio4natural.pt) or phone (+351 211 455 455).

When you use the Website, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail, by posting notices on the Websites. You agree that all agreements, notices, disclosures and other communications that Simple Rule, Lda. provides to you electronically satisfy any legal requirement that such communications be in writing. Note that this fact does not limit the costumer’s legal rights, in particular as a consumer.

 

Products

The products that are for sale are the ones that are present in www.bio4natural.pt

The sale of products is only until available stock.

The suggested sale products are presented and described as detailed as possible. The photos and the texts that demonstrate the products are only for display effects and do not enter in the contractual field.

 

Prices

All items available in the Website have the selling price including VAT at the legal rate in force in Portugal.

The prices do no include shipping/delivery costs, which should be payed by the Used and are charged at the ordering process, depending on the selected products.

Simple Rule, Lda. reserves the right to change the prices of the products that are for sale. Therefore the products will be charged acordingly to the price in force at the order date.

Although Simple Rule, Lda. strives to ensure that all prices listed on the Website are correct, errors may occur.

If an order is placed including a product which price is wrong, Simple Rule, Lda. reserves the right not to provide any product at the incorrect price, adopting the following procedures:

  • If the correct price of the product is lower than the one indicated on the Website at the order date by the User, Simple Rule, Lda. will charge the lowest value, shipping the product and restoring the price difference to the User
  • If the correct price of the product is higher than the one indicated on the Website at the order date by the User, Simple Rule, Lda. will choose at its sole discretion by one of the following:
    a) Contact the User and evaluate its interest in maintaining the order at the correct price; or
    b) Cancel the order, informing the User by e-mail, and refund the User by the total amount paid

 

Orders

To proceed with an order, the User has to register himself and create an account on the Website, making available the required information.

Each registered user is the only responsible for maintaining the privacy of its account and password and for controling the acess by third-parties.

The User agrees to be the sole responsible for all the actions made through his/hers account and/or the use of his/hers password.

To make an order, the User should:

  • Select the products that he/she wants to purchase by searching the online shop and adding them to the “cart”
  • Finish the purchase by following the steps that are indicated throughout the process of “Proceed to Checkout” such as:
    a) acessing the “cart” and verify and confirm its content
    b) indicate and/or verify the data needed to ship the order
    c) indicate the purchase method
    d) confirm and finish the order

Only orders that have all the required elements correctly filled will be considered.

The Website will send the User an e-mail confirming the order. This e-mail does not mean that the order has been accepted but that it was received. If the order is accepted, the User will receive a new e-mail, informing that the order has been processed and the shipment data (“order dispatch”).

Every order received is processed only after each payment confirmation.

Simple Rule, Lda. reserves the right to refuse and/or cancel any order, pledging to inform the user of this and reimburse the amount paid within 30 days.

In the event of unavailability of the product ordered, Simple Rule, Lda. undertakes to inform the user and to reimburse him within 30 days.

 

Payments

Simple Rule, Lda. offers the following payment methods:

  • Cash Transfer
  • Payment via ATM
  • PayPal
  • Credit Card
  • Cash on Delivery

Orders that are not paid will be canceled after 7 days.

 

Cash Transfer

The payments by bank transfer will only be processed after receiving the cash transfer confirmation document by e-mail (functionality that most e-banking systems provide).

If the transfer takes place over the counter at a bank or an ATM (cash machine) it is essential to send the proof of transfer (for example through a scan or a digital photography).

NIB/IBAN of Simple Rule, Lda. to proceed with the transfers:

NIB: 0010 0000 45576400001 60
IBAN: PT50 0010 0000 4557 6400 0016 0

The order is only issued after receipt of the amount of the transfer into the account.

 

money Payment via ATM

After order confirmation, the Website will send to your e -mail an entity number, a reference number and the value of your order which you can settle at any ATM or Homebanking system.

Payments via ATM Reference require no proofing document.

 

PayPal

After your payment, we will be notificated that it was successful and your order will be shipped at the same day.

To take advantage of this payment method you must have a PayPal account. If you do not have one yet, after proceeding to payment you are provided with a quick way to create an account and proceed to pay the order.

Payments made ​​through PayPal require no proofing document.

 

Credit Card

Payment by credit card is processed by PayPal. It does not require a PayPal account.

Payments made ​​through credit card require no proofing document.

 

Cash on Delivery

Simple Rule, Lda. offers cash on delivery payment option for orders less than 30€ and to Continental Portugal.

You should pay for your order only by cash (notes and coins) in the act of delivery.

This delivery mode has an extra cost of 3.70€.

 

Shipping and Delivering Products

Simple Rule, Lda. delivers products to the following countries:

  • Portugal (Continental and Islands)
  • European Countries (Albania, Andorra, Austria, Belgium , Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Gibraltar, Greece, Holland, Hungary, Ireland, Iceland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Poland, United Kingdom, Russia (Federation), Czech Republic, Romania, San Marino, Serbia, Sweden, Switzerland, Turkey, Ukraine and Vatican)
  • Rest of the world

The User will be informed by e-mail the time of shipment/delivery of the ordered products.

Products will be delivered to the given shipping address of the order.

If, by any reason, Simple Rule, Lda. can not undertake the delivery on time, the User will be informed and will be given the option to keep the order by extension of the delivery time or to proceed to its cancellation against full refund.

If for some reason the order can not be delivered, in particular because the User is not available to receive it, a warning with information on the location of the order will be given with instructions to pick it up.

Whether, despite the stated in the previous paragraph, the order remains undeliverable, it will return to Simple Rule, Lda. with a full refund to the customer of the amount paid minus the figures for shipping costs.

 

Return Policy

The user can proceed to the return of items with manufacturing defects, with the full reimbursement of their total value and the respective shipping charges.

It will only accept items that are still:

  • In their original packaging
  • Unopened
  • Perfect condition

The deadline for exchanges and returns is 30 days.

 

Warranties

Simple Rule, Lda. guarantees the authenticity of products sold and their conformity in accordance with law.

 

Responsability

Simple Rule, Lda. is not responsible for damage caused to the User through use of the Internet network, including disruption of service, anomalies and intrusions, computer viruses or other force majeure.

 

Free Legal Resolution

The User may terminate this contract without giving any reason within fourteen (14) business days after the time the User or a third party designated by him acquires ownership of the Product.

For this, the User must notify Simple Rule, Lda. of his withdrawal decision through a clear statement (eg. a letter sent to the postal address of Simple Rule, Lda., Rua Prof. Ricardo Jorge 7a and B, R/C, Miraflores, 1495-153 Algés, Portugal or by email (geral@bio4natural.pt). You can also use the Free Resolution Form.

Any means used by the User to communicate their desire to free legal resolution is valid, provided it is clear their intention.

If the customer wishes to terminate this contract, it will be repaid all payments made within fourteen (14) days from the day on which it is exercised the right of withdrawal. The repayment will be made using the same method of payment used in the initial transaction; in any case, the refund will not lead to any additional costs.

The User should return the product to Simple Rule, Lda., Rua Prof. Ricardo Jorge, 7 A and B, R/C, Miraflores, 1495-153 Algés, Portugal, within fourteen (14) calendar days after the notification of his decision to terminate this contract. This time period is considered finished if the User proceeds to the return of goods before the expiration of fourteen (14) days. The costs of returning the goods shall be borne by the User.

All products must be returned in their original packaging and condition. Simple Rule, Lda., reserves the right to have a period of four (4) days from the reception of returning the goods to check the condition of the goods without this term expanding the fourteen (14) days provided for refund.

The User is expressly informed that the right of withdrawal does not apply to products that:

  • were opened (for reasons of hygiene and health protection)
  • were specifically made at request of the User and can not be re-sold by Simple Rule, Lda.

In both cases cited above, Simple Rule, Lda . will:

  • not reimburse payments (the User’s delivery included)
  • demand the return of the refund of all payments from the User if it was already made

 

Governing Law and Jurisdiction

All purchases made under this contract are subject to the applicable Portuguese law. Any dispute or disagreement that may arise from the interpretation, application or fulfillment of this contract shall be referred to the Judicial Court of Lisbon, the parties should expressly renounce any other.

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